You may contact us via email at: contact@thegoodfungi.com
You may also mail us at our business address:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Terms of Service

Last Updated: 7/5/2024

1. Introduction

Welcome to The Good Fungi by Naseem Ltd ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website thegoodfungi.com ("Site") and any purchases you make from our online store. By accessing our Site and purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site.

2. Eligibility

To use our Site and make purchases, you must be at least 18 years old or have reached the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract.

3. Products

3.1. Product Information

We strive to provide accurate information regarding our supplements, including descriptions, pricing, and availability. However, we do not warrant that the information is always complete, reliable, or up-to-date.

3.2. Use of Products

Our supplements are intended for personal use only. They should not be used as a substitute for professional medical advice, diagnosis, or treatment. Consult your healthcare provider before using any supplements, especially if you have any underlying medical conditions or are taking other medications.

4. Orders and Payment

4.1. Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including stock limitations or errors in product information.

4.2. Payment

We accept various payment methods as indicated on our Site. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your order.

5. Shipping and Delivery

5.1. Shipping

We ship our products within the UK. Shipping costs and delivery times vary depending on the destination and shipping method selected at checkout.

5.2. Delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs clearance.

6. Returns and Refunds

6.1. Refunds & Replacements

6.2. Replacement/Refund Exemptions

We will not grant a refund, credit your account, or replace a product in the following cases:

7. Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of Naseem Ltd or our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Naseem Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or products. Our total liability to you for any claim arising out of or relating to these Terms or your use of our Site or products shall not exceed the amount paid by you for the products in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Site after any changes indicates your acceptance of the new Terms.

Our Privacy Policy

1. What Do We Do with Your Information?

Information Collection During Purchases:

When you make a purchase from our store, we collect personal details such as
your name, address, phone number, and email address as part of the transaction
process.

Information Collection During Browsing:

As you browse our store, we automatically gather your computer’s internet
protocol (IP) address. This helps us understand your browser and operating
system, allowing us to enhance your shopping experience.

Using User Data for Website Improvement and Business
Assessment:

We analyze data collected from your interactions and transactions on our
website to identify patterns and trends. This helps us improve the
functionality and user experience of our site. We also use this data to measure
how well our business is performing, allowing us to make data-driven decisions
to better serve our customers.

Utilization of Google services:

We use Google Merchant Center to manage and optimize our product listings and enhance your shopping experience. When you interact with our website, certain information such as product views, search queries, and purchase history may be collected. This data helps us understand customer preferences and improve our product offerings.

Selling Information

We do not sell any subscriber-specific information (such as email addresses or
personal details) to any entity.

How Can You Access and Correct Your Information?

You can request access to all your personally identifiable information that we
collect and store online by emailing us. Additionally, you have the right to
request corrections for any inaccuracies in your information.

Text Marketing (if applicable):

With your permission, we may send you text messages about our store, new
products, and other updates, including checkout reminders. Webhooks will be
used to trigger the checkout reminders messaging system.

Email Marketing:

With your consent, we may send you emails containing information about our
store, new products, and other updates. You can opt-in or opt-out of these
communications at any time.

2. Consent

How Do You Obtain My Consent?

When you provide personal information to complete a transaction, verify your
credit card, place an order, contact our helpdesk, arrange for a delivery, or
return a purchase, you are giving your consent for us to collect and use this
information for that specific purpose only. If we need your personal
information for a secondary reason, such as marketing, we will either ask you
directly for your explicit consent or provide you with the opportunity to
decline.

How Do I Withdraw My Consent?

If you change your mind after opting in, you can withdraw your consent for us
to contact you or for the continued collection, use, or disclosure of your
information at any time. To do so, please contact us at
contact@thegoodfungi.com or mail us at:

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

3. Disclosure

We may disclose your personal information if required by law or if you violate
our Terms of Service.

4. Shopify

Payment:

When you use a direct payment gateway to complete your purchase, Shopify
securely stores your credit card data. This data is encrypted in accordance
with the Payment Card Industry Data Security Standard (PCI-DSS). Your
transaction data is stored only for as long as necessary to complete your
purchase. Once the transaction is complete, your purchase information is
deleted. All direct payment gateways adhere to PCI-DSS standards, which are
managed by the PCI Security Standards Council—a collaboration of major credit
card brands like Visa, MasterCard, American Express, and Discover. These
PCI-DSS requirements ensure that your credit card information is handled
securely by our store and its service providers. For further details, you may
want to read Shopify’s Terms of Service or Privacy Statement.

5. Third-Party Services

Typically, third-party providers we utilize will collect, use, and disclose
your information only to the extent necessary to perform their services for us.
However, certain third-party service providers, such as payment gateways and
other payment processors, have their own privacy policies regarding the
information we must provide for your purchase-related transactions. We have
confirmed compliance with all our current processors through close
collaboration. Be aware that some providers may be located in or operate from
jurisdictions different from either yours or ours. If you proceed with a
transaction involving a third-party service provider, your information may be
subject to the laws of the jurisdiction where that provider or its facilities
are located. Once you leave our store’s website or are redirected to a
third-party site or application, our Privacy Policy and Terms of Service no
longer apply. Clicking on links in our store may direct you away from our site.
We are not responsible for the privacy practices of other websites and
recommend reviewing their privacy statements.

6. Security

We take your personal information's security seriously and implement reasonable
precautions and industry best practices to ensure it is not inappropriately
lost, misused, accessed, disclosed, altered, or destroyed. When you provide us
with your credit card information, it is encrypted using Secure Socket Layer
(SSL) technology and stored with AES-256 encryption. While no method of
transmission over the Internet or electronic storage is completely secure, we
comply with all PCI-DSS requirements and adhere to additional widely accepted
industry standards to safeguard your data.

7. Cookies

To help you make informed decisions when opting out of specific cookies,
here is a list of cookies which may be important for you to know:

_shopify_fs (Reporting and Analytics)

Description: This cookie is associated with Shopify's analytics suite.
It helps track a visitor's session and provides analytics data for the website
owner to understand user behavior and improve the user experience.

Provider: Shopify

Duration: 30 minutes

_shopify_sa_t (Reporting and Analytics)

Description: This cookie is part of Shopify's analytics suite and is
specifically related to marketing and referrals. It helps track how users are
referred to the website and their interactions with marketing campaigns.

Provider: Shopify

Duration: 30 minutes

_shopify_sa_p (Reporting and Analytics)

Description: Similar to _shopify_sa_t, this cookie is associated with
Shopify's analytics suite concerning marketing and referrals. It helps in
tracking the performance of marketing campaigns and referral programs.

Provider: Shopify

Duration: 30 minutes

__atuvc (Reporting and Analytics)

Description: This cookie is related to the AddThis social sharing
widget. It ensures that the user sees the updated share count when they share a
page and return to it before the share count cache is updated.

Provider: AddThis

Duration: Typically expires after 2 years

__atuvs (Reporting and Analytics)

Description: This cookie is also associated with the AddThis social
sharing widget and works in conjunction with __atuvc to ensure that the user
sees the updated share count.

Provider: AddThis

Duration: Typically expires after 30 minutes

As part of our commitment to being transparent with our
privacy policies, we provide a downloadable excel sheet below which shows all
the cookies that may be used on our website.

Download link.

8. Age of Consent

By using this site, you affirm that you are either at least the age of
majority in your state or province of residence or that you have reached the
age of majority in your state or province of residence and have given consent
for any of your minor dependents to use this site.

9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please
review it frequently. Changes and clarifications will take effect immediately
upon their posting on the website. If we make material changes to this policy,
we will notify you here that it has been updated, ensuring you are aware of
what information we collect, how we use it, and under what circumstances, if
any, we use and/or disclose it. In the event that our store is acquired or
merged with another company, your information may be transferred to the new
owners so that we may continue to sell products to you.

For any further inquiries, concerns, or requests, please contact us at
contact@thegoodfungi.com

 

REFUNDS & REPLACEMENTS

Any claims for damaged/defective items must be submitted within 30 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 
• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, email us and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you as soon as possible. If you request a refund, a credit will be automatically applied to your credit card or original payment method.

REPLACEMENT/REFUND EXEMPTIONS

We will not grant a refund, credit your account, or replace a product in case of:

• Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
• Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).

We currently only ship to UK addresses.